DOH - MAIFID
CT Scan · Dialysis · Laboratory · Pharmacy · Ultrasound · XRay
Assistance process
How Malasakit assistance works
A clear path from your first visit at the desk through assessment, documents, and assistance processing.
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Registration
Visit the Malasakit desk with your ID and hospital papers. Staff locate your record or begin registration after privacy consent.
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Assessment
A social case assessment reviews your situation so staff can see what assistance may apply.
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Document verification
Required bills, abstracts, and program forms are checked and updated until your file is complete.
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Assistance processing
Eligible requests are tracked from review through approval and release when aid is provided.
Hospital staff: sign in to the workspace. Patients: create a portal account after desk registration.
Configured programs
Types of assistance
Program categories and procedures configured in hospital settings. Availability depends on assessment, documents, and agency rules.
MOOE
CSR · CT Scan · Dialysis · ECG · Laboratory · Pharmacy · Ultrasound · XRay
QFS
Animal Bite · CSR · Dental · ECG · Ultrasound QFS
Staff modules
What this system records
Each module matches a route in the authenticated workspace.
Select a module to see what staff record in the workspace. 1 / 7
Module 1 of 7
Patients
The starting point for every Malasakit case: staff create a master record only after the patient (or representative) agrees to the Data Privacy consent shown in the workspace.
Identifiers & classification
- Hospital number, MSW number, and patient type
- Patient category, PhilHealth membership, and valid ID presented
- Unique record ID for linking assessments, documents, and aid
Demographics & contact
- Full name, date of birth, age, sex, and civil status
- Barangay, address, contact number, and guardian or relative on record
Clinical & visit context
- Admission or OPD date, ward or department, and attending physician
- Diagnosis, care status, and structured medical history notes
- Printable patient summary for desk workflows
Module 2 of 7
Case assessments
Social case assessments document the household situation, presenting problem, and MSW recommendations—then move through an approval status before assistance can proceed.
Assessment details
- Assessment date, case type, assigned medical social worker, and referral source
- Financial classification and family composition (structured entries)
- Monthly family income, income per capita, occupation, and dependents
Clinical social work narrative
- Presenting problem and psychosocial assessment
- Recommended intervention and staff remarks
- Approval status tracked through the review workflow
Module 3 of 7
Documents
Tracks which requirements apply to each assistance application, what has been submitted, what is still missing, and who verified the packet.
Requirement checklist
- Type of assistance tied to the patient’s active aid request
- Required, submitted, and missing document lists (e.g. barangay certificate, medical abstract, indigency, valid ID, billing)
- Overall document status from pending through complete
Files & verification
- Uploaded document files stored per requirement
- Date submitted and staff member who verified the set
- Linked to the patient master record and assistance record
Module 4 of 7
Assistances
Monitors each financial assistance request from encoding through approval, processing, and release—using program types and procedures configured in hospital settings.
Request & program
- Assistance control number and patient reference
- Type of assistance and procedure codes from settings (e.g. DOH MAIFIP, QFS, MOOE)
- Processor assigned and dated milestones
Amounts & status
- Amount requested and amount approved
- Dates processed and released
- Status progression (e.g. pending, approved, released) with remarks
Module 5 of 7
Transactions
A Malasakit Center transaction log for services actually availed—especially after aid is approved or released—so desk activity is auditable per patient.
Transaction entry
- Transaction number and date/time of service
- Service availed and agency or program involved
- Staff assigned and processing time
Outcome
- Recorded outcome of the transaction
- Linked to the patient and the related financial assistance record
Module 6 of 7
Daily census
Day-by-day Malasakit census rows summarize who was assisted, how much aid was released, and whether the case was discharged or referred.
Census row per patient-day
- Report date and link to the patient master record
- Whether the patient was assisted and amount of financial assistance released
- Case status for that reporting day
Movement flags
- Discharged and referred indicators for reporting
- Diagnosis field for census summaries
Module 7 of 7
Incidents
Complaints and incident reports are logged with accountability, resolution notes, and follow-up dates when families or staff raise concerns at the center.
Incident record
- Incident number and date of the concern
- Concern raised and persons involved
- Linked patient when the issue relates to a case
Resolution
- Action taken and formal resolution narrative
- Follow-up date for monitoring closure
RA 10173
Privacy & data protection
Aligned with the patient consent agreement used before creating an electronic health record.
Consent & lawful use
Personal and health information is processed for registration, treatment, billing, and assistance—as described in the patient consent agreement shown before creating a record.
Confidential access
Records stay inside the hospital workspace. Only authorized staff who need the information for their duties can view or update a case.
Your privacy rights
You may request correction of inaccurate information and exercise rights under the Data Privacy Act of 2012 (RA 10173), subject to hospital policy and legal limits.
The same principles in the desk consent flow apply to every module in this system—patients, assessments, documents, and financial assistance.
Questions
FAQs
Common questions about access and workflows.
Do patients sign in on this website?
Staff use dedicated sign-in for the Malasakit workspace. Patients may create a portal account, verify their email, and link an existing desk-registered patient record to submit profile updates, case assessments, documents, and financial assistance requests online.
What does this system manage?
Patient master records, social case assessments, document tracking, financial assistance monitoring, daily census, incidents, and related transaction logs—based on your hospital's configured programs.
What assistance types are configured?
Program types and procedures come from your hospital settings (for example DOH - MAIFID, QFS, and MOOE procedures). Staff confirm which apply to a patient's case.
How are assistance requests tracked?
Each record moves through statuses: Pending, Approved, Released, Denied. Approved or released entries may appear in the Malasakit Center transaction log.
Where do staff open the workspace?
Sign in with credentials from your administrator, then open modules from the sidebar based on your role.